Your Privacy Is Our Responsibility

By using the babul 88 platform, you agree to the terms of this privacy policy. This policy explains what information is collected when you visit our website, create an account, or use any of our services, how that information is used, and what rights you have. Reading this policy together with our Terms and Conditions will give you a full understanding of how the platform operates.

Information Collection

We collect only the information necessary to provide you with the best possible service. The categories of information collected are described in detail below.

1.1 Registration and Identity Information

When you open an account at babul 88, you are required to provide the following information:

• Full name and date of birth (for age verification — the platform is for users aged 21 and above)
• Mobile number and email address
• Preferred language and currency settings
• Username and password for login (passwords are stored in encrypted form; we never see them)

1.2 Identity Verification (KYC) Information

To ensure secure transactions and protect your account, we may request additional documents for identity verification in certain situations. This may include a copy of your national ID card or passport.

1.3 Transaction Information

During deposit and withdrawal processes, we record the transaction amount, time, method (bKash, Nagad, Rocket, or Upay), and transaction status. This information is used for security verification and dispute resolution.

1.4 Technical and Browsing Information

When you visit the site, some technical information is collected automatically:

• IP address and approximate location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Time spent on the site and pages viewed
• Referring URL (the site you came from)

1.5 Cookies and Similar Technologies

babul 88 uses cookies to maintain your login session, save your preferences, and monitor site performance. You can manage cookies from your browser settings, but disabling cookies may limit some features.

Use of Information

babul 88 uses the collected information solely for the purposes listed below. We never sell your information to third parties or share it for marketing purposes.

1. Account Management: To create, verify, and keep your account secure.
2. Transaction Processing: To complete deposits and withdrawals securely and to maintain a transaction history.
3. Customer Support: To resolve your issues or questions quickly via live chat and email.
4. Platform Improvement: To analyse usage patterns and improve the quality of our services.
5. Fraud Prevention: To detect and prevent suspicious activity.
6. Promotional Communications: With your consent, to inform you about bonuses or new offers — you can opt out at any time.
7. Legal Obligations: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.

Information Sharing and Third Parties

babul 88 shares information with third parties only in limited and necessary circumstances.

3.1 Payment Providers

Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. This sharing is essential for processing transactions and is governed by each provider's own privacy policy.

3.2 Technology and Service Partners

We work with trusted technology partners for game operations, security systems, and website services. All of them handle information under strict confidentiality agreements.

3.3 Legal Requirements

If babul 88 is required to disclose information as part of a court order or valid legal process, it will comply. Where possible, you will be notified in advance.

3.4 Business Changes

In the event of a company merger or acquisition, user information may be transferred. In such cases, the new entity will be required to follow the same privacy standards.

Data Security

babul 88 uses industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All communications on the website and app are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Regular Security Audits: Regular security tests are carried out to identify system vulnerabilities.
• Access Controls: Only authorised staff have access to the information they need.
• Data Backup: Regular backups are stored in a secure location to reduce the risk of data loss.

While we take every possible security measure, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please notify our support team immediately.

Data Retention Period

babul 88 retains user information for as long as it is necessary to provide the service.

• Active Accounts: All information is retained for as long as the account is active.
• Closed Accounts: Even after an account is closed, certain information may be retained for the applicable period to meet legal and regulatory obligations.
• Transaction Records: Financial transaction information may be retained for an extended period as required by law.
• Marketing Data: If you opt out, your information will no longer be used for marketing purposes.

User Rights

As a babul 88 user, you have the following rights over your own information. To exercise these rights, please contact our support team.

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, complete deletion may not be possible where legal obligations apply.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to request your information in a commonly used format.

As part of responsible gaming practices, if you feel that your gaming behaviour is getting out of control, you can get help from our Responsible Gaming page — it has details on setting account limits and taking a break.

Protection of Minors

babul 88 is a platform for adults — the minimum age for all casino and betting activity is 21. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place at registration, and if we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

Policy Changes

babul 88 reserves the right to update this privacy policy as needs and circumstances change. If there are any significant changes, we will note the new date at the top of this page and, where possible, send a notification to your registered email.

Continued use of the site after any changes will be taken as acceptance of the updated policy. To learn more about our general terms of use and other policies, visit the FAQ section — you will find answers to many common questions there.

International Data Transfers

Our servers and service infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, babul 88 ensures that the same standard of privacy protection is maintained in that country or service.

For international transfers, we comply with applicable data protection regulations, and appropriate safeguards are included in our agreements with third parties.

Contact and Complaints

If you have any questions about this privacy policy, concerns about how your information is used, or wish to exercise your rights, please contact us. Our support team is available in Bengali and English, seven days a week, 24 hours a day.